Problems with Your Passport Appointment? Here's What You Can Do

The Department of Foreign Affairs said Tuesday it was resolving issues on its passport appointment system after several applicants raised concerns about their bookings.

Several passport applicants did not receive confirmation emails that contain the needed application packets for processing.

Foreign Affairs Sec. Teodoro Locsin Jr. said the DFA was working on the issue, acknowledging complaints on Twitter where he is active.

"The delay in the transmission of confirmation emails is likely caused by the overloading of servers, compounded by the late remittance of payments made through the over-the-counter payment mode," the DFA said in a Monday advisory.

For those with passport appointments scheduled from the week of Nov. 21, the DFA said receipt of confirmation emails may take at least two days "due to a congestion in the system."

Here are answers from the DFA on problems with the passport appointment bookings:

1. My payment was confirmed but I did not receive a confirmation e-mail

Wait for their confirmation email and application packet. Regularly check your email inbox, including spam or junk folders. You may also send an email to oca.concerns@dfa.gov.ph to follow up.

2.  I did not receive a confirmation email on my payment

This means that you have no confirmed booking and will not receive an application packet.

3. I received my application packet beyond my passport appointment schedule

You will be rescheduled within 30 days from the receipt of the email. 

For those with appointments in temporary offsite passport services or TOPS, contact the concerned consular office for the new schedule.

For contact information, refer to the following pages:

For COs: https://consular.dfa.gov.ph/transparency/co-directory

For Temporary Off-site Passport Services sites: https://consular.dfa.gov.ph/transparency/tops-directory