Cebu Pacific on Tuesday announced the permanent removal of change fees to allow unlimited flight rebookings for passengers in a bid to restore confidence in air travel during the pandemic.
Passengers can rebook their flights as much as needed at no extra cost. However, a minimal fare difference may still apply, the country's largest airline said.
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"In a recent survey we conducted, flexibility remains to be one of the considerations of our passengers when deciding to travel again. Because of this, we are removing our change fee effective immediately," Cebu Pacific Vice President for Marketing and Customer Experience Candice Iyog said.
"As we work on rebuilding our network and supporting domestic tourism, we will continue to listen to our passengers so we can make it even more convenient for everyjuan to fly again," she said.
Those looking to change their flight schedule can do so on the Cebu Pacific website under the Manage Booking tab. Bookings can be managed up to two hours before the scheduled flight.
Flights booked via travel agencies may be edited, but must be coordinated with the travel agent.
