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BPI Warns of Fake 'Cancel Order' Prompts

Shop safe this 5-5.
by Clara Rosales
May 5, 2021
Photo/s: Clara Rosales

BPI has warned customers of fake prompts on order cancellations in time for major e-commerce sales this week.

"Pagkatapos mag-checkout, tandaan na hindi kailanman magpapadala ng text o email ang bangko para kanselahin ang iyong mga na-order online," the BPI advisory said.

When shopping online, keep these in mind:

  • BPI will never send an e-mail or text message to "cancel" an online purchase
  • Do not click any embedded links to cancel any transaction
  • The bank does not send out one-time pins (OTPs) for order cancellations

If you've received prompts from a BPI number or e-mail address, do not interact with any links contained in the message. If you are asked for an OTP, do not give it.


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