Nothing beats the joy of getting a job offer. It’s the culmination of weeks, months, or even years of waiting for the perfect role that meets one’s career paths and financial needs.
But as employees prepare for the next chapter in their professional lives, they must also ensure that they are leaving their current posts on a good note, including finishing their remaining tasks and following their company’s resignation protocols.
In many cases, separating employees undergo an exit interview with the company’s human resources department before their resignation takes effect. It’s a way for employers to improve personnel management by asking about the experiences of their employees during their stay in the company, human resources manager Michelle Morales said.
“Just like any kind of interview document or maybe a survey document, yung information na naga-gather sa exit interview, ginagamit talaga siya as reference for any future decision-making,” Morales told reportr.
“Sa resignation letter, hindi naman talaga doon madalas ini-stipulate yung reason ng resignation. Sa exit interview, mas detailed talaga siya,” she added.
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What questions will be asked during the exit interview
Much like a job interview, the exit interview is composed of questions to get to know the employee, but more on why he or she decided to part ways with the company and how it was like working with their colleagues.
Questions like these will help the company determine which aspects of employee management can still be worked on, so that their staff can have a fulfilling work experience, Morales said.
“More on pulse checking siya. Ano yung gusto mo, ano yung medyo hindi mo gusto about the company,” she added.
For those who are planning to look for work in other companies, here are some questions that you can expect during the exit interview, according to Morales:
What is your reason for resigning?
It’s the most basic question for companies to know what motivated the employee to find another job elsewhere. Here, the employee is given the time and space to explain why he or she decided to leave the company, Morales said.
“Mas magandang i-express or i-state yung pinaka-reason talaga. Parang yung narrative reason kung bakit nag-decide na mag-resign si employee,” she added.
What did you like about the company? What are its strengths?
This is where the company can gauge what aspects of its current employee management policies work, Morales said.
“It's an opportunity to check na rin ano yung mga strengths na meron yung company, yung team, yung culture, para in the future ime-maintain yun ni company,” she added.
What did you not like about the company? What are its weaknesses?
No company is perfect. While there are things that the company is good at, there are also areas which they can still improve on. The exit interview is the opportunity for the employee to express what he or she feels is not working when it comes to the company’s current protocols, Morales said.
“Yun na yung mga area na gagamitin ngayon ng company to analyze and then yung result nun, gagamitin yun for programs or maybe future decision-making,” she added.
What can you say about your salary, benefits?
It’s important that an employee feels well-compensated for the amount of work he or she puts in. This aspect will also be asked during the exit interview so if the employees are satisfied with the salary and benefits they received from the company, Morales said.
How was the company’s work culture?
Aside from the reasons for resigning and the company’s strengths and weaknesses, exit interviews are also meant to assess the overall experience of the employee his or her stay in the company. This includes asking whether the employee was allowed to express his or her complaints, and whether he or she received training, Morales said.
“Kasama na rin dito, were you being heard during your stay kung meron kang complaint, at kung na-resolve ba yung complaint na yun kung meron man? Kasama rin dito yung, open ba yung company doon sa opinion ng mga employees,” she added.
Should you disclose your new company?
A lot of employees may feel pressured about whether to disclose during the exit interview which company hired them. The simple answer to it, according to Morales, is no.
“The exit interview is really not mandated by any law. The exit interview is really more of an HR tool. And therefore, hindi rin naman required na sabihin,” Morales said.
“Siyempre nasa kanila if they want to share and if they don't want to share. That's their right. Kapag tinanong, siyempre in a polite way, they can always tell naman din na you prefer not to share it,” she added.
How to prepare for the exit interview
As the exit interview is not a legal requirement and more of a casual conversation, the best way to prepare for it is to simply be transparent and honest about your answers, according to Morales.
The exit interview is a tool for the company to merely understand the experience of the employee before leaving, so there is nothing that the employee should be afraid of while answering the questions, the HR manager said.
“Kapag hindi rin naging honest si employee, hindi rin talaga malalaman ni company ano ba yung pinaka-reason o ano ba yung naging experience,” Morales said.
Aside from the employees, HR managers should also be prepared for whatever feedback they will receive during the exit interview, may it be positive or negative, Morales also said.
At the end of the day, how the separating employees answer the exit interview will ultimately determine the changes the company will implement in managing their personnel.
“If ever in the future yung mga separated employees, nakita nila na nagkaroon ng improvement maybe because of their feedback, baka gusto nilang bumalik," Morales said.
“Kaya hindi dapat katakutan yung pagbibigay ng objective feedback. Of course dapat objective din yung feedback na ibibigay ng mga separating employees,” she added.
Michelle Morales is a psychometrician, human resources manager, and co-founder of Leading with Success, an eLearning company which aims to infuse positivity in the workplace.