Follow us for updates
© 2022
Read the Story →

Google Ends BPO Partnership, Seeks New Deal Following Scam Reports

The fraud allegedly shifted gift card money to bitcoins.
by Joel Guinto
Aug 25, 2020
Photo/s: Google/Facebook

Google said it ended its outsourcing contract and was looking for new partners, following reports of multi-million peso fraud in call center circles on social media.

Mountain View, California-based Google did not elaborate on the alleged scam or who was involved. It told reportr in a statement: "We are constantly assessing our business needs and have decided to shift this business to another vendor in the Philippines."

Reports online claimed that some P60 million were lost after call center agents in Cebu converted online gift cards to bitcoin.

Think Like a Scammer to Outsmart a COVID-19 Scammer
Time to Open a Digital Wallet, Gov't Eyes Digitization of Future Subsidies

Quoted on, Sykes said a "small number of employees violated our standards of conduct." It said it took "swift action," but did not elaborate.

It also denied reports some 300 workers lost their jobs: “While there have been business changes that may have impacted some groups, we have ensured that all our hardworking employees are reassigned to other programs,” the company explained.


Business process outsourcing, aside from being a constant source of investment dollars, is also a job generator. It is also among the few industries allowed to operate even at the strictest COVID-19 quarantines.

Cebu is also a growing BPO hub, with many call center locations sprouting in the city's IT parks in recent years.

More from reportrworld

Recommended Videos
Latest Headlines
Read Next
Recent News
The news. So what? Subscribe to the newsletter that explains what the news means for you.
The email address you entered is invalid.
Thank you for signing up to On Three, reportr's weekly newsletter delivered to your mailbox three times a week. Only the latest, most useful and most insightful reads.
By signing up to newsletter, you agree to our Terms of Service and Privacy Policy.