Families qualified to be a beneficiary of the Social Amelioration Program (SAP) but who have not received any can now formally file an appeal.
The Department of Social Welfare and Development (DSWD) has set up a grievance and appeal mechanism for concerns and appeals for the SAP, the national government’s emergency subsidy program (ESP) for low-income families greatly affected by the quarantine due to COVID-19.
“The public is encouraged to voice out and report anomalies or irregularities in the delivery of SAP through the DSWD Grievance Redress System (GRS),” Undersecretary Camilo Gudmalin said in a virtual presser on April 20.
The SAP is mandated by the new Bayanihan To Heal As One Act (Republic Act 11469), which was signed by the President last March 25, 2020. All local government units (LGUs) were required to submit an initial list of beneficiaries to the DSWD. They are also mandated to post the DSWD-approved list of SAP beneficiaries in their barangay halls for transparency. (Click here to know if you’re qualified to receive SAP.)
Based on DSWD's press release dated April 24, there are two ways to formally submit a complaint or appeal regarding SAP qualification and distribution via its GRS:
All DSWD office that received forwarded SAP grievances is required to respond to reports within 24 hours after receiving them.
The DSWD also released the list of conditions that disqualify a family from receiving cash aid under the SAP to help families verify if their complaint or appeal has grounds for evaluation.
Under the DSWD guidelines, families that are excluded from SAP are the following:
The timeframe set by the DSWD may have lapsed for many families who were not included in the list of SAP beneficiaries of barangays that have started or completed the first wave distributions this month. The second wave of SAP distribution is in May.